While we’ve seen how AI can be used for things like driving and creating virtual worlds, it hasn’t yet made its way into the office. That is beginning to change as more and more companies are adopting artificial intelligence technologies to help them make better decisions about customers, operations, risk management, and administration.  

In the world of customer service, artificial intelligence is already being used to identify customers who require urgent attention or to answer common questions from prospective customers. AI helps businesses gather customer intelligence and delivers analytics to make recommendations for marketing and sales, reduce customer churn and manage customer relationships.

In operations and the supply chain, AI has been deployed in areas from robotic welding and assembly, to quality inspection.  In the warehouse, autonomous forklifts deliver picked parts to human operators for transportation to speed delivery times.  In logistics, autonomous trucks are making scheduled runs between production facilities in mining operations.

In the office, Cybersecurity threats are being proactively managed and new services automatically provisioned.  Leases, HR non-compete and M&A purchase agreements are being reviewed with the assistance of AI.  Continuous auditing to detect fraud, waste and abuse is being undertaken real time and transactions are closing much faster.

Risk management applications from compliance, to operations, regulations and reporting are being automated and streamlined providing enhanced assurance at much lower overall cost.